(4.8 / 5)1512+ Ratings

Mattress Firm Reviews

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Overall Rating

4.8
9 Reviews
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About Mattress Firm

Mattress Firm is a leading American retailer of mattresses and sleep-related accessories. With over 2,000 stores across the country, Mattress Firm offers a wide range of products from some of the most trusted brands in the industry, including Sealy, Serta, and Simmons. In addition to mattresses, the company also sells adjustable beds, bedding, and sleep accessories such as pillows and mattress protectors. With a commitment to helping customers find the perfect mattress for their needs, Mattress Firm offers a 120-night sleep trial, free delivery and setup, and a low-price guarantee. With its extensive selection and customer-centric approach, Mattress Firm has become a popular destination for anyone in search of a better night's sleep.

Mattress Firm Pros & Cons

Pros of Mattress Firm:

  • Wide Selection: Mattress Firm offers a wide array of mattress brands, including Serta, Beautyrest, Tulo, and Sleepy’s.
  • In-Store Services: They provide in-store services and a personal shopping experience, which many customers appreciate.
  • Price Match Guarantee: Mattress Firm has a price-match guarantee, which shoppers find helpful.
  • Generous Return Policy: Customers can enjoy a 120-night sleep trial with a restocking fee.
  • Financing Options: Convenient financing options with APR financing and a 90-day payment option are available.

Cons of Mattress Firm:

  • Customer Service Issues: Many customers have reported poor customer service, including difficulties with warranty claims and unhelpful customer service representatives.
  • Durability Concerns: Some mattresses have been criticized for their durability, with some models degrading quickly.
  • Mixed Reviews: Mattress Firm has a mixed reputation, with some customers experiencing positive interactions while others have had negative experiences.
  • Pricing and Perks: Prices and perks may be better when buying direct from the brand, as Mattress Firm charges for more selection and personal service.

Mattress Firm Coupon & Discount Codes

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Mattress Firm Customer Reviews (9)

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Lea Eberhardt
Lea Eberhardt
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Feb 11, 2023
Abigail King
Abigail King
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Feb 10, 2023
Rowena Howard
Rowena Howard
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Feb 9, 2023
Patrick Kohler
Patrick Kohler
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Feb 9, 2023
Dorothy Martin
Dorothy Martin
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Feb 8, 2023
Gauthier Brunelle
Gauthier Brunelle
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Feb 7, 2023
Jade Burton
Jade Burton
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Feb 6, 2023
Aldino Griego
Aldino Griego
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Feb 6, 2023
Louise Darden
Louise Darden
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Feb 5, 2023

Mattress Firm Customer’s Q&A

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Mattress Firm Features and Benefits

Key Features and Benefits of Mattress Firm:

  1. Sleep Tracking and Improvement:

    • Sleep.com App: Offers personalized sleep improvement plans, lifetime sleep history, and a sleep screener that identifies concerning sleep patterns. The app provides best-in-class sleep tracking without the need for a wearable device, including features like a Smart Alarm, Snore Quiz, and Sleep Goals.
  2. Mattress Selection:

    • Wide Range of Brands: Features a curated collection of quality mattresses from leading brands such as Beautyrest, Nectar, Sealy, Serta, Simmons, Sleepy’s, Stearns & Foster, Tempur-Pedic, Tuft & Needle, tulo, and Purple.
  3. Memory Foam Mattresses:

    • Customized Support: Offers memory foam mattresses that provide pressure relief and customized support. The Sleepy’s by Sealy Memory Foam mattresses are designed for great sleep, featuring individual contouring, pressure-relieving support, and temperature regulation.
  4. Hybrid Mattresses:

    • Combination of Support and Comfort: Hybrid mattresses combine individually pocketed innerspring coils with layers of memory foam, providing excellent support and comfort. These mattresses are ideal for various sleep positions and offer motion transfer resistance.
  5. Employee Benefits:

    • Health and Financial Benefits: Offers health insurance with multiple plan options, prescription drug coverage, vision insurance, dental insurance, and options for Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). Additionally, employees receive financial benefits like 401(K) plans, paid time off, and various insurance programs.
  6. Associate Discounts and Rewards:

    • Discounts on Sleep Products: Associates can purchase sleep products at cost, including mattresses, adjustable bases, pillows, and protectors. They also have access to discounts through PerkSpot for various products and services.
  7. Growth Opportunities:

    • Learning and Development Resources: Provides learning and development resources, leadership development programs, and growth opportunities through education and mentorship.

Mattress Firm Pricing

Mattress Firm offers a variety of mattresses at different price points. Here are some specific prices mentioned:

  • Sleepy's by Sealy Medium Euro Top Mattress: Starting at $449.99.
  • Sleepy's by Sealy Memory Foam Medium Mattress: Starting at $261.99, with a Veterans Day sale offering 70% off, making it $874.99.
  • Nectar Classic 12" Firm Memory Foam Mattress: Starting at $349.00, with a 50% off sale, making it $699.00.

Additionally, there are various bundle deals and discounts on top brands like Sealy, Stearns & Foster, Beautyrest Black, and Purple, with savings up to $800 on select adjustable mattress sets.

About Mattressfirm.com Payment Method?

Mattress Firm provides several convenient payment methods for customers. Shoppers can manage their purchases using the Mattress Firm Credit Card, which offers special financing options. Payments can be made online, by phone through Synchrony Bank Customer Service, or by mail. For those who prefer alternative payment methods, Mattress Firm also accepts credit cards, bank transfers, debit cards, and cash. This flexibility ensures that customers can choose the payment method that best suits their needs.

Mattress Firm FAQs

FAQ

Mattress Firm Alternatives

Here are the top 10 alternatives to mattressfirm.com:

  1. Sleep Number: Known for its 360® smart beds that adjust on each side for effortless comfort.
  2. Serta: Offers a variety of mattresses with a 120-night trial and free shipping.
  3. Nectar Sleep: Focuses on creating the most comfortable bed possible.
  4. Tempur-Pedic: Offers a range of mattresses, pillows, toppers, sleep systems, and accessories.
  5. Ashley Furniture: Provides a wide range of stylish furnishings and home decor.
  6. Casper: Offers a variety of mattresses, pillows, and other sleep products.
  7. Purple: Known for its unique Purple Gridâ„¢ technology in mattresses.
  8. Leesa: Offers memory-foam mattresses that feel neither too sinky nor too firm.
  9. Tuft & Needle: Provides mattresses made with adaptive foam for pressure relief and support.
  10. Helix Sleep: Offers a sleep quiz to match you with the perfect mattress.

Remember, when choosing a mattress, consider personal comfort preferences, sleep position, and any specific needs or pains. Happy shopping!

FAQ

What is Mattress Firm's return policy?

Mattress Firm offers a 120-night sleep trial, during which customers can return their mattress for a full refund.
FAQ

How long is Mattress Firm's warranty?

Mattress Firm offers a 10-year limited warranty on most mattresses.
FAQ

Does Mattress Firm offer financing options?

Yes, Mattress Firm offers financing options through its Mattress Firm Credit Card, which is issued by Synchrony Bank.
FAQ

Can I track my mattress shipment?

Yes, once your mattress has shipped, you will receive a tracking number via email that you can use to track your shipment.
FAQ

What is the process for filing a warranty claim with Mattress Firm?

Customers can file a warranty claim with Mattress Firm by contacting their customer service department at 1-866-942-3551.
FAQ

Mattressfirm.com Return Policy?

Mattress Firm's return policy allows customers to initiate a return or exchange within 120 days of delivery. For returns, there is a return delivery fee of $99.99 and a restocking fee of 20% of the purchase price, up to a maximum of $500. If opting for an exchange instead of a return, customers will receive 90% of the original purchase price as merchandise credit towards a new mattress. It's important to note that only one exchange or refund is allowed per purchase. As for the shipping policy, Mattress Firm offers free and fast delivery on certain purchases, which includes bringing the new mattress to the customer's room of choice, setting it up, and removing the old mattress if needed.

FAQ

How can I find a Mattress Firm store near me?

To find a Mattress Firm store near you, simply visit the store locator page on the Mattress Firm website. There, you can enter your zip code or location and search. Instantly, you will be provided with a list of all the Mattress Firm stores in your area, sorted by proximity to the location you entered. With over 2,300 stores across 50 states, finding a nearby location should be convenient.

FAQ

About Mattressfirm.com Prices and Cost?

Mattress Firm offers a range of prices to accommodate various budgets, with mattresses starting as low as $199 and going up to $9899. They provide a 120-night trial period, though a restocking fee may apply. Customers can find significant savings during promotional periods, such as the Labor Day sale, where they could save up to $700 on select mattresses and even receive a free adjustable base with qualifying purchases. Additionally, there are options for buyers to get 3% back with 24 months financing on qualifying purchases. For those looking for more affordable options, Mattress Firm also offers mattresses starting at $49.99 and box springs and frames beginning at $63.19. During sales, customers can find mattresses discounted by up to 50% off, with queen-sized options starting at $179.99.

FAQ

About Mattressfirm.com Popular Products and Services?

Mattress Firm is renowned for its extensive selection of mattresses and sleep accessories from top-rated brands such as Tempur-Pedic, Sealy, Purple, and Serta. Among the popular products are the Sleepy's mattress line, adjustable bases, and mattress-in-a-box options like Nectar and Tuft & Needle. The company's services are designed to enhance customer sleep experiences, including a 120-night sleep trial, free and fast delivery, and a Love Your Mattress Guarantee. Additionally, Mattress Firm's Sleep Experts are trained to assist customers in finding the perfect sleep solution tailored to their needs.

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