Mattress Firm Reviews

Wide Selection: Mattress Firm offers a wide array of mattress brands, including Serta, Beautyrest, Tulo, and Sleepy’s.

In-Store Services: They provide in-store services and a personal shopping experience, which many customers appreciate.

Price Match Guarantee: Mattress Firm has a price-match guarantee, which shoppers find helpful.

Generous Return Policy: Customers can enjoy a 120-night sleep trial with a restocking fee.

Financing Options: Convenient financing options with APR financing and a 90-day payment option are available.

Sleep Tracking and Improvement: Sleep.com App: Offers personalized sleep improvement plans, lifetime sleep history, and a sleep screener that identifies concerning sleep patterns. The app provides best-in-class sleep tracking without the need for a wearable device, including features like a Smart Alarm, Snore Quiz, and Sleep Goals.

Mattress Selection: Wide Range of Brands: Features a curated collection of quality mattresses from leading brands such as Beautyrest, Nectar, Sealy, Serta, Simmons, Sleepy’s, Stearns & Foster, Tempur-Pedic, Tuft & Needle, tulo, and Purple.

Memory Foam Mattresses: Customized Support: Offers memory foam mattresses that provide pressure relief and customized support. The Sleepy’s by Sealy Memory Foam mattresses are designed for great sleep, featuring individual contouring, pressure-relieving support, and temperature regulation.

Hybrid Mattresses: Combination of Support and Comfort: Hybrid mattresses combine individually pocketed innerspring coils with layers of memory foam, providing excellent support and comfort. These mattresses are ideal for various sleep positions and offer motion transfer resistance.

Employee Benefits: Health and Financial Benefits: Offers health insurance with multiple plan options, prescription drug coverage, vision insurance, dental insurance, and options for Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). Additionally, employees receive financial benefits like 401(K) plans, paid time off, and various insurance programs.

Associate Discounts and Rewards: Discounts on Sleep Products: Associates can purchase sleep products at cost, including mattresses, adjustable bases, pillows, and protectors. They also have access to discounts through PerkSpot for various products and services.

Growth Opportunities: Learning and Development Resources: Provides learning and development resources, leadership development programs, and growth opportunities through education and mentorship.

Customer Service Issues: Many customers have reported poor customer service, including difficulties with warranty claims and unhelpful customer service representatives.

Durability Concerns: Some mattresses have been criticized for their durability, with some models degrading quickly.

Mixed Reviews: Mattress Firm has a mixed reputation, with some customers experiencing positive interactions while others have had negative experiences.

Pricing and Perks: Prices and perks may be better when buying direct from the brand, as Mattress Firm charges for more selection and personal service.